Support & Services

End-to-end service from consultation to ongoing operations — we're with you every step

Service Journey

From Idea to Operation

6 steps from your first inquiry to a machine that works and earns

1

Free Consultation

We listen to your needs, analyze your location and sector, and suggest the best solution — at no cost or commitment.

2

Machine Selection

We help you choose the right category and specs based on product types, location, and foot traffic.

3

Customization

We brand the machine with your identity, configure shelves, payment options, and screen display to your requirements.

4

Delivery & Installation

We deliver to your location, handle installation, initial setup, and ensure full readiness.

5

Team Training

We train your team on daily operations: restocking, settings, reading reports, and handling minor issues.

6

Ongoing Support

Regular maintenance, emergency support, cloud monitoring, and updates — we stay with you throughout operation.

After-Sales Services

Our role doesn't end at the sale — we provide everything you need to keep running efficiently

Warranty & Maintenance

2-year warranty on manufacturing defects with genuine spare parts. Regular preventive maintenance to prevent issues before they happen, plus emergency support when needed.

  • Manufacturing defect warranty
  • Regular preventive maintenance
  • Genuine spare parts available

Cloud Monitoring

Monitor your machine's performance in real-time from anywhere via a comprehensive cloud dashboard.

  • Real-time sales tracking
  • Inventory and fault alerts
  • Detailed performance reports

Training & Onboarding

Comprehensive training for your team on operating and managing the machine with full efficiency.

  • Hands-on training at installation
  • User guide in Arabic
  • Remote technical support

Support Channels

Multiple ways to reach our technical support team:

Need Technical Support or a Consultation?

Contact us now and we'll help you as quickly as possible

Request a Quote